Common Questions & Answers

Kadan Homecare manages all payroll and tax documentation for caregivers, as well as any insurance coverage they require. Regarding billing, we can bill responsible parties directly for services or submit bills to insurance companies as instructed by the family or client. Not only are tips and gifts not expected, but caregivers are not allowed to accept them spontaneously under penalty of termination. Should a caregiver provide such extraordinary service that the family feels strongly that a gift is in order, please notify Kadan’s offices. We will evaluate the request and provide authorization for the caregiver to accept the gift.

Kadan has staff available 24 hours a day, 7 days a week by calling 770-396-8997. Our billing and other administrative offices are open during regular office hours 8:30 am to 6:00 pm Monday through Friday. To obtain the fastest and most thorough response on all other questions, we recommend you call during regular office hours, when we can access records and other information that helps us better respond to your questions. You can also contact us via email at .


We are always happy to change schedules and/or levels of care to meet the needs of our clients and their families. To maximize client satisfaction while keeping costs down, we request 24 hours’ notice to our office for schedule changes (increase or decrease). Please do not arrange for schedule changes with our caregivers, as these may not be communicated effectively and might result in unnecessary charges to you.

Minor service changes (such as adding transportation requests or more assistance with personal hygiene) can usually be accommodated nearly immediately. If you believe a major service change is in order, we may recommend a new, in-home assessment to reevaluate the situation to ensure appropriate caregiver matching and continuing excellence of care.

We hire only the most reliable individuals, who understand the weighty nature of their assignment and the severe consequences for not notifying us of even the slightest tardiness. However, emergencies do arise, and the minute we are notified of impending lateness or unavailability, our staff scheduler will provide a qualified replacement.

Kadan offers many requested services that include but are not limited to light housekeeping. Tell us what your loved one needs and we can either provide that service or, if it is beyond our scope, refer you to a reputable company that can assist.

Kadan believes that a consistent and reassuring environment is important for anyone who is temporarily or permanently losing full independence. However, we have discovered that using multiple well-trained and educated caregivers provides a variety of experiences that is beneficial for our clients. Like having more than one friend drop by to visit, having multiple caregivers provides the broadest range of insights regarding the health and well-being of our clients. To the extent possible, we strive for a regular group of caregivers to rotate shifts, ensuring your loved one won’t be disappointed by unexpected change.

If clients express a preference for a specific caregiver, we will attempt to schedule that person as frequently as possible.

Although we hire only caregivers with the highest ethical and moral standards, all of our caregivers are fully bonded to ensure a client’s and family’s material possessions are safe. Comfort and peace of mind about the quality of care and contentment of the client are also paramount. If a client or family is not satisfied with our choice of caregiver, we will replace that person, unequivocally.

Our caregivers participate in extensive training programs conducted by Human Resources professionals and Registered Nurses. For more information on our caregivers, see our Caregivers page here.

Kadan Homecare’s Human Resources staff conducts thorough local and national background and prior employment checks. Every potential member of our staff is thoroughly evaluated before hire and re-evaluated regularly based on his or her experience, education/training and enthusiasm for the job. Caregiver performance is monitored and evaluated on a regular basis and we provide ongoing training opportunities, as well, in addition to the two full days of training every caregiver receives before they start.

More than that, because Kadan is a small, family-run business, we move beyond the paper trails and automated processes common with mega-providers. Our management and human resources staff have years of people-assessment experience. They look for those special qualities that make caregivers not only professional but also considerate and kind.

Kadan is one of the few companies in the industry that offers a complimentary in-home visit by a RN. This enables our staff to meet the new client and assess his or her individual needs. It also enables us to ensure they are comfortable with the process and reassure them that we will help them enjoy a richer, more satisfying life.

After the in-home visit, our professional staff works with the family to identify and assess any other potential concerns and ensure all paperwork and appropriate information is in place prior to the first visit.

As a family-owned and operated company, we understand the struggles families face when deciding if a loved one needs enhanced assistance. Perhaps Mom has become forgetful or seems distant and depressed due to a lack of companionship. Maybe Dad has been ill or had surgery and is too independent to follow his recuperative exercise routine. For any number of reasons, from frailty to the onset of Alzheimer’s or dementia, there are times when a family member needs more assistance than it is possible or practical for other relatives to provide.

You may reject the idea of a nursing home or assisted living facility as being too permanent or premature, yet not have the ability to provide ongoing care for a parent who wants to stay in their home—or even, live at yours. Making the choice to engage compassionate professionals is not a compromise. It’s an affirmative choice that will enhance your loved one’s quality of life and encourage the most beneficial possible outcome.

If you need to cancel services for the day or short-term, please contact your assigned case manager at least 2 hours prior to the start of the shift and we will cancel care at no charge. If you cancel with less than 2 hours’ notice, you will be billed for the entire shift.

If you need to suspend care indefinitely, please contact your assigned care manager and they can walk you through the process.

With more than 35 years in business, Kadan has developed solid relationships with a variety of service providers in Metro Atlanta. If you need recommendations or referrals to other resources including hospice, home health, medical equipment, care management, assisted living, elder law attorneys, and the like, we are happy to connect with you with trusted professionals.