Who is responsible for financial matters—paying caregivers and submitting insurance claims? What about tips and gifts?

Kadan Homecare manages all payroll and tax documentation for caregivers, as well as any insurance coverage they require. Regarding billing, we can bill responsible parties directly for services or submit bills to insurance companies as instructed by the family or client. Not only are tips and gifts not expected, but caregivers are not allowed to [...]

2020-07-19T15:14:59+00:00November 15th, 2014|

How do I change the schedule or level or service?

We are always happy to change schedules and/or levels of care to meet the needs of our clients and their families. To maximize client satisfaction while keeping costs down, we request 24 hours’ notice to our office for schedule changes (increase or decrease). Please do not arrange for schedule changes with our caregivers, as these [...]

2020-07-19T15:14:59+00:00November 15th, 2014|

What happens when a caregiver is unable to perform scheduled duties?

We hire only the most reliable individuals, who understand the weighty nature of their assignment and the severe consequences for not notifying us of even the slightest tardiness. However, emergencies do arise, and the minute we are notified of impending lateness or unavailability, our staff scheduler will provide a qualified replacement.

2014-11-15T18:17:58+00:00November 15th, 2014|

Can my family member become comfortable with a single caregiver or should they expect frequent change and disruption?

Kadan believes that a consistent and reassuring environment is important for anyone who is temporarily or permanently losing full independence. However, we have discovered that using multiple well-trained and educated caregivers provides a variety of experiences that is beneficial for our clients. Like having more than one friend drop by to visit, having multiple caregivers [...]

2020-07-19T15:14:59+00:00November 15th, 2014|

What happens if the family or our loved one does not like or trust the caregiver?

Although we hire only caregivers with the highest ethical and moral standards, all of our caregivers are fully bonded to ensure a client’s and family’s material possessions are safe. Comfort and peace of mind about the quality of care and contentment of the client are also paramount. If a client or family is not satisfied [...]

2020-07-19T15:14:59+00:00November 15th, 2014|

How can we be assured Kadan caregivers and support staff are trustworthy, knowledgeable and dedicated?

Kadan Homecare’s Human Resources staff conducts thorough local and national background and prior employment checks. Every potential member of our staff is thoroughly evaluated before hire and re-evaluated regularly based on his or her experience, education/training and enthusiasm for the job. Caregiver performance is monitored and evaluated on a regular basis and we provide ongoing [...]

2018-10-12T18:56:15+00:00November 15th, 2014|

How does Kadan Homecare assess a new client’s initial services?

Kadan is one of the few companies in the industry that offers a complimentary in-home visit by a RN. This enables our staff to meet the new client and assess his or her individual needs. It also enables us to ensure they are comfortable with the process and reassure them that we will help them [...]

2020-07-19T15:14:59+00:00November 15th, 2014|
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